Shipping policy

Effective Date: January 17, 2025

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

1. Introduction

This Shipping Policy outlines the terms and conditions for the shipment of products purchased from ShimmerGemm, whether through our website, shimmergemm.com, or any other direct sales channels we may offer. By placing an order with ShimmerGemm, you agree to be bound by this policy. This policy is part of and should be read in conjunction with our Terms and Conditions, Sales Policy, Privacy Policy, and Payment Policy. ShimmerGemm reserves the right to modify this Shipping Policy at any time, and such changes will be effective immediately upon posting on our website.

2. Shipping Destinations

ShimmerGemm ships to most locations worldwide. However, certain destinations may be subject to shipping restrictions or limitations based on import regulations, carrier availability, or other factors. If we are unable to ship to your location, we will notify you and cancel your order with a full refund. We encourage you to confirm that your shipping address is within a serviceable area before completing your purchase.

3. Shipping Options and Costs

3.1. Shipping Methods: We offer various shipping methods to meet your needs, including:
* Standard Shipping: Our standard shipping method provides a cost-effective delivery option with estimated delivery times varying based on your location.
* Expedited Shipping: Expedited shipping offers faster delivery times for those who need their purchases sooner.
* International Shipping: We offer international shipping options, with delivery times and costs varying depending on the destination country.
* Specific Carrier Options: We may provide specific carrier options, such as USPS, UPS, FedEx or DHL. These may depend on your location and the chosen shipping service.
3.2. Shipping Costs: Shipping costs are calculated based on several factors, including:
* Destination: Shipping costs will vary depending on your location.
* Weight and Dimensions: The weight and dimensions of your order will impact shipping costs.
* Shipping Method: The chosen shipping method will affect the cost.
* Packaging Materials: Special packaging or additional materials may also affect pricing.
* Promotions: From time to time, we may offer promotions that include discounted or free shipping. These promotions may have specific terms and limitations.
3.3. Estimated Delivery Times: Estimated delivery times are provided for your convenience. These are estimates only and are not guaranteed. Actual delivery times may vary based on carrier schedules, unforeseen circumstances (e.g., weather events, transit delays), and international customs processing.
3.4. Shipping Fees Display: Shipping costs will be calculated at the checkout and displayed for your review before you complete your purchase.

4. Order Processing Time

4.1. Processing Period: Once your order has been placed and payment has been successfully authorized, we will aim to process and prepare your order for shipment within 2-5 business days. During busy seasons or holiday periods, processing times may be slightly longer.
4.2. Custom or Personalized Items: Custom or personalized items may require additional processing time, which will be communicated to you when your order is placed.

5. Shipping and Tracking

5.1. Shipping Confirmation Email: Once your order has been shipped, you will receive a shipping confirmation email. This email will include the tracking number for your order and a link to the carrier’s tracking website.
5.2. Tracking Information: You can use the provided tracking number to monitor the status of your shipment and obtain delivery information. Please allow 24-48 hours for the tracking information to be updated by the carrier.
5.3. Lost or Delayed Packages: If your tracking information indicates that your package has been lost or is significantly delayed, please contact us as soon as possible. We will work with the carrier to investigate the situation and assist in locating your package.
5.4. Delivery Signature: Depending on the value of your order, we may require a signature upon delivery. If a signature is required, the carrier will make a reasonable attempt to deliver the package. If no one is available to sign, the carrier may leave a notification with instructions on how to receive your package.
5.5. Address Accuracy: It is your responsibility to provide accurate shipping information, including your full name, street address, city, state, zip code, and phone number. ShimmerGemm is not responsible for delays or non-delivery resulting from inaccurate address information provided by the customer. If a package is returned to us because of an inaccurate or incomplete address, you will be responsible for paying for reshipment.

6. International Shipping

6.1. Import Duties and Taxes: For international orders, you may be subject to import duties, taxes, or other customs fees imposed by the destination country. These fees are your responsibility and are not included in the purchase price or shipping fees. ShimmerGemm is not responsible for these fees or any delays caused by customs processing.
6.2. Customs Regulations: It is your responsibility to comply with all customs regulations and laws of the destination country. We advise you to check with your local customs authorities for information about duties, taxes, and other import fees before placing an international order.
6.3. Shipping Restrictions: Certain countries may have restrictions on the import of certain items, such as jewelry or precious metals. We will make reasonable efforts to inform you of these restrictions, but ultimately you are responsible for ensuring the items you ordered can be imported into your country.

7. Damaged or Lost Shipments

7.1. Packaging Condition: If you receive a package that appears to be damaged or tampered with, please refuse to accept the package if possible, or document the condition of the packaging before signing for the delivery.
7.2. Notify ShimmerGemm: Contact us immediately if you receive a damaged item or your package is lost or missing. Please provide your order number, a description of the issue, and photos or videos if possible.
7.3. Claims Process: We will work with you and the carrier to resolve the issue. This may include filing a claim with the carrier, replacing the item, or issuing a refund. We may require you to provide evidence of the damage or loss for our claims process.
7.4. Investigation Timeline: The investigation process can take some time, but we will keep you informed of the progress and provide updates as needed.

8. Policy Updates

ShimmerGemm reserves the right to modify this Shipping Policy at any time. Changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

Email: info@shimmergemm.com

Website: shimmergemm.com

Shipping Policy

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