Payment policy

Effective Date: January 17, 2025

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

1. Introduction

This Payment Policy outlines the payment terms and procedures for purchases made on the ShimmerGemm website, shimmergemm.com, and through any other direct sales channels that we may offer. By placing an order with ShimmerGemm, you agree to be bound by this policy. This policy is part of and should be read in conjunction with our Terms and Conditions, Sales Policy and Privacy Policy. ShimmerGemm reserves the right to modify this Payment Policy at any time, and such changes will be effective immediately upon posting on our website.

2. Accepted Payment Methods

ShimmerGemm accepts the following methods of payment:

Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
Debit Cards: We accept debit cards that are linked to major credit card networks (Visa, Mastercard, etc.).
PayPal: You can use your PayPal account to make payments.
Other Payment Options: From time to time, we may add other payment methods. Any such additions will be clearly listed on our website at the time of purchase.
Gift Cards: You may use ShimmerGemm gift cards towards your purchase, unless otherwise specified.

3. Payment Processing

3.1. Secure Payment Processing: ShimmerGemm utilizes secure and PCI-compliant payment processing services to ensure the safety and security of your payment information. We do not store your complete credit card or debit card details on our servers; these details are securely processed through our payment gateway partners.

3.2. Authorization: By providing your payment information, you authorize ShimmerGemm to charge the total amount of your order, including the cost of the items, shipping fees, applicable taxes, and any other fees associated with your purchase.

3.3. Payment Timing: Payment is required at the time of purchase. Your order will not be processed and shipped until payment has been successfully authorized and received.

3.4. Currency: All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated. If you are making a purchase from outside the United States, your bank or payment provider will convert the payment into your local currency. Exchange rates may vary, and you may be subject to international transaction fees imposed by your bank or payment provider. We have no control over, and are not responsible for, such fees.

4. Pricing and Taxes

4.1. Pricing Accuracy: While we strive to ensure that all prices displayed on our website are accurate, errors may occur. If we discover an error in the price of any item you have ordered, we will contact you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it.

4.2. Taxes: You are responsible for all applicable sales taxes, duties, and other governmental charges associated with your purchase. The tax amount will be calculated and displayed at checkout before you complete your purchase. Tax laws vary from state to state and between countries.

5. Payment Security

5.1. Secure Transactions: We are committed to ensuring that your payment information is protected and secure. Our website utilizes SSL encryption and other industry-standard security measures to protect your data during transactions.
5.2. Fraud Prevention: We may implement fraud prevention measures to protect both you and ShimmerGemm from fraudulent activities. This may include verifying payment information and conducting additional security checks.
5.3. Third-Party Payment Gateways: We use reputable third-party payment gateways to process your payments. These gateways have their own security measures in place to protect your data. Please review the security policies of these payment processors when making a purchase.

6. Billing Disputes

6.1. Contact Us: If you believe that you have been billed incorrectly or have a billing dispute, please contact us as soon as possible, but no later than 30 days of the transaction date. Include your order number, a description of the issue, and any relevant supporting documentation. You may contact us by phone, email, or via our contact form.
6.2. Investigation: We will investigate the matter and take appropriate action. If we determine that an error has been made on our end, we will issue a refund or adjustment to your payment method.
6.3. Resolution Timeline: Please allow us a reasonable amount of time to investigate and resolve billing disputes, generally within 7 to 10 business days. We will keep you updated during this process.

7. Installment or Financing Options

From time to time, ShimmerGemm may offer installment payment plans or financing options through third-party providers. The terms and conditions for these plans will be provided by the respective provider at the time of purchase. These may be subject to a separate agreement between the customer and the financing entity. ShimmerGemm will not be responsible for any disputes that may occur with third-party providers.

8. Gift Cards
8.1. Use of Gift Cards: ShimmerGemm gift cards can be used to purchase goods on our website and are not redeemable for cash.
8.2. Balance: You may check your balance online, via phone or email.
8.3. Expiration: Gift cards are subject to applicable laws and have no expiry date unless otherwise specified.

9. Policy Updates

ShimmerGemm reserves the right to modify this Payment Policy at any time. Changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Payment Policy, please contact us at:

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

Email: info@shimmergemm.com

Website: shimmergemm.com

Payment Policy

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