Privacy policy

Effective Date: January 17, 2025

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

1. Introduction

ShimmerGemm (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shimmergemm.com (the “Site”), and use our services (the “Services”). By accessing or using our Site and Services, you consent to the data practices described in this policy. This policy should be read in conjunction with our Terms and Conditions and Sales Policy.

2. Information We Collect

We may collect the following types of information from you:

2.1. Personal Information:

Information You Provide Directly: We collect information you provide when you register for an account, make a purchase, contact us for support, subscribe to our newsletters, or participate in promotions, surveys or contests. This information may include your name, mailing address, email address, phone number, billing information, and shipping information, and other relevant contact and identification information.
Payment Information: When you make a purchase, we collect payment information such as your credit card number, debit card number, expiration date, and security code. Note that we use secured payment processors to process these sensitive payment details, and not all of this data is retained by us on our own systems.

2.2. Information Collected Automatically:

Log Data: When you access our Site, our servers automatically record information that your browser sends whenever you visit a website. This log data may include your IP address, browser type, the referring page, pages you visit, the time and date of your visit, and other statistics.
* Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and device. Cookies are small files stored on your device that help us personalize your experience, analyze website traffic, and improve our Services. You can manage your cookie preferences through your browser settings.
Device Information: We may collect information about the device you use to access our Site, including the device model, operating system, unique device identifiers, and mobile network information.
Location Information: We may collect information about your general location using your IP address. This is often used for statistical data or to help optimize your shopping experience.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1. Providing and Improving Our Services:

To process your orders, fulfill your purchases, and manage your account.
* To provide customer support, respond to your inquiries and fulfill your requests, and troubleshoot any issues.
* To operate, maintain, and improve our Site and Services, and to personalize your experience.
* To monitor and analyze usage trends, and to identify areas for improvement.
To develop new features and offerings.

3.2. Communication and Marketing:
* To send you order updates, shipping information, and other transactional emails.
* To send you promotional emails, newsletters, and marketing materials about our products, services, and events. You can opt-out of these communications at any time.
* To conduct market research and understand your preferences.
* To provide you with relevant ads and offers.

3.3. Legal Compliance and Security:

To enforce our Terms and Conditions and other agreements.
To comply with legal obligations and respond to lawful requests and legal processes.
To protect our rights, property, and the safety of our users.
To prevent fraud and unauthorized activities.

4. Disclosure of Your Information

We may disclose your information to third parties under the following circumstances:

4.1. Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, marketing agencies, email service providers, and website hosting providers. These service providers are contractually bound to protect your information and use it only for the purposes specified by us.

4.2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control.

4.3. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order. We may also disclose your information to investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our policies.

4.4. With Your Consent: We may share your information with third parties when you have provided explicit consent to do so.

5. Data Security

We take the security of your personal information seriously. We implement various technical, administrative, and physical security measures to protect your information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Here are some of the security measures we use:

Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted between your browser and our servers.
Secure Payment Processors: We use reputable, PCI-compliant payment processors to handle financial transactions.
Access Controls: We restrict access to personal information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify vulnerabilities and improve our security measures.
Data Minimization: We only keep information for as long as it is necessary for business or legal reasons.

6. Your Choices and Rights

You have the following rights regarding your personal information:

6.1. Access and Correction: You have the right to access, review, and update your personal information. You can do this by logging into your account on our website or by contacting us directly.
6.2. Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by clicking the “unsubscribe” link in those emails or by contacting us directly. We will still send you transactional emails related to your orders or account.
6.3. Cookie Management: You can manage your cookie preferences through your browser settings. You can choose to accept or reject cookies, or to be notified when a cookie is being placed on your device. However, please note that disabling cookies may affect the functionality of our Site.
6.4. Data Deletion and Restrictions: You may request the deletion of your personal data, or request that we restrict how we process it. Note, that there may be limitations based on legal requirements.
6.5. Data Portability: You may request to have your data provided in a structured, machine-readable format.
6.6. Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request as soon as reasonably practicable, and within the timeframe required by applicable law.

7. Children’s Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this policy when it is transferred to other jurisdictions.

9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information, including the right to:

Know what personal information is being collected about you
Access the specific pieces of personal information collected about you
Request to delete the personal information collected about you
Opt-out of the sale or sharing of your personal information

If you would like to exercise these rights, or would like further details, please contact us through the channels listed below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our Site and update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Site and Services after any changes to this Privacy Policy constitute your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

Email: info@shimmergemm.com

Website: shimmergemm.com

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