Refund and Returns Policy for Shimmergemm.com

Effective Date: December 2, 2024

At Shimmergemm.com, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and returns policy below.

1. Returns

We accept returns under the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • You must provide proof of purchase (order number, receipt, or confirmation email).

Return Window

You have 30 days from the date of receipt to return your item.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed within 7 business days of approval.
  • The refund will be applied to your original method of payment.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Returns initiated outside of the 30-day window.

3. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards.
  • Personalized or customized items.
  • Perishable goods (e.g., food, flowers).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@shimmergemm.com.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. How to Initiate a Return

To initiate a return, please contact our customer service team:

Provide your order number and a brief explanation of the issue. Our team will guide you through the return process.

7. Late or Missing Refunds

If you have not received your refund within 7 business days:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at info@shimmergemm.com.