Sales policy

Effective Date: January 17, 2025

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

1. Introduction

This Sales Policy (“Policy”) outlines the terms and conditions related to purchasing products from ShimmerGemm through our website, shimmergemm.com, as well as any other direct sales channels that we may offer. By placing an order with ShimmerGemm, you agree to be bound by this Policy in addition to our Terms and Conditions. ShimmerGemm reserves the right to modify this Policy at any time, and such changes will be effective immediately upon posting on our website.

2. Ordering Process

2.1. Order Placement: To place an order, select the items you wish to purchase, add them to your shopping cart, and proceed through the checkout process. You will be required to provide accurate billing and shipping information. By submitting an order, you are making an offer to purchase products subject to these Sales Policy.

2.2. Order Confirmation: Upon receiving your order, we will send an order confirmation email. This confirmation email serves as an acknowledgement that we have received your order. It is not a guarantee of acceptance and does not constitute a contract. We reserve the right to accept or decline any order for any reason, at our sole discretion. If we decline your order, we will notify you and provide a refund for any payment you made.

2.3. Order Acceptance: An order is accepted by us when we ship your order. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, at which point a binding contract is formed between us and you under these terms.

2.4. Order Changes and Cancellation:
* Prior to Shipment: If you wish to change or cancel your order before it has shipped, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee that changes or cancellations will be possible once an order is in processing.
* After Shipment: Once an order has been shipped, it cannot be cancelled or modified. You may then return the order as per our return policy.

3. Payment

3.1. Payment Methods: We accept payments through various methods, including credit cards, debit cards, and other secure payment gateways as specified on our website. Payment must be received in full before an order is processed and shipped.

3.2. Security: We prioritize the security of your payment information. We utilize secure payment processing methods and technologies. However, we cannot guarantee the complete security of data transmitted through the internet.

3.3. Billing Disputes: If you believe that you have been billed incorrectly, please contact us within 30 days of the disputed transaction date. We will investigate the matter and take appropriate action.

4. Shipping

4.1. Shipping Locations: We ship to most locations. However, certain restrictions may apply due to customs regulations, carrier limitations, or other factors. We reserve the right to refuse or cancel orders shipping to areas we do not ship to. Please verify your shipping address is within our serviceable areas before making a purchase.

4.2. Shipping Costs: Shipping costs are calculated based on several factors, including your location, the size, weight, and the shipping method chosen. The shipping cost will be presented clearly at checkout for your approval.

4.3. Processing Time: Once an order is placed and payment is confirmed, we will aim to process and ship the order within a reasonable timeframe, generally within 2-5 business days (excluding holidays and weekends), although delays can sometimes happen. Custom-made items may have longer processing time.

4.4. Delivery Time: Once shipped, delivery times will vary depending on your selected shipping method and your location. Please allow for the possibility of delays due to factors outside our control, including carrier delays, weather conditions, and other unforeseen circumstances.

4.5. Tracking: You will receive a shipping confirmation email containing a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your delivery.

4.6. Shipping Damages or Losses: While we take every precaution to ensure that your order arrives safely, we are not liable for damage or loss that occurs during shipping. In the unlikely event that your package arrives damaged or is lost during transit, please contact us immediately. We will work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1. Return Window: We accept returns within 14 days of the delivery date.

5.2. Return Eligibility: To be eligible for a return, items must be:

Unused and in their original condition.
In the original packaging, with all tags, certificates, and other accessories attached.
Free from any signs of wear, damage, or alterations.
Accompanied by a valid proof of purchase.

5.3. Non-Returnable Items: Some items are non-returnable, including:
* Personalized or custom-made items.

Items that have been altered or damaged by the customer.

5.4. How to Initiate a Return: To initiate a return, please contact our customer service team by phone or email using the contact information provided below. We will provide you with detailed instructions on how to process the return.

5.5. Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., if you received the wrong item or the item was defective). We recommend using a trackable shipping service and insuring your return package for the full value of the item. We are not responsible for lost or damaged return packages.

5.6. Exchanges: We do not process direct exchanges. If you wish to exchange an item, you should return the original item for a refund and place a new order for the desired item.

5.7. Refunds: Once we receive the returned item and confirm that it meets the return conditions, we will process your refund to your original method of payment. Please allow 7 to 10 business days for the refund to appear in your account. Shipping and handling costs are non-refundable unless the return is due to our error.

6. Warranty

6.1. Product Warranty: All products come with our standard warranty against manufacturing defects, unless otherwise stated. Please consult your product documentation for specifics regarding your warranty.
6.2. Warranty Period: The warranty period is 1 year from the date of purchase.
6.3. Exclusions: The warranty does not cover damage or defects caused by misuse, improper care, negligence, accidents, alterations, or normal wear and tear.
6.4. Warranty Process: If you believe your product is eligible for warranty coverage, please contact us and we will walk you through the necessary steps to file your claim. We may ask for photographic evidence, or ask that you ship the product back to us for further review.

7. Liability Limitation

ShimmerGemm’s liability is limited to the purchase price of the products you bought. We are not responsible for any incidental or consequential damages. In no event, shall ShimmerGemm’s liability exceed the price paid by the consumer for the products.

8. Modifications to This Policy

ShimmerGemm reserves the right to modify this Sales Policy at any time without prior notice. Such modifications will be effective immediately upon posting on our website. Your continued use of our services and/or any purchase you may make after the posting of any amendments signifies your acceptance of these terms as modified.

9. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at:

Address: 810 Vendola Dr, San Rafael, California

Phone Number: 415-472-1613

Email: info@shimmergemm.com

Website: shimmergemm.com

Sales Policy

Login